Frequently Asked Questions
Everything you need to know about our architectural hardware and building supplies.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. For larger heritage items or custom architectural pieces, lead times may vary and will be specified on the product page.
Do you offer international shipping for heritage hardware?
Yes, we ship our products globally. International shipping costs and delivery times are calculated at checkout based on the weight of the items and the destination country.
What is your return policy on building materials?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please note that custom-cut materials or special-order heritage pieces may not be eligible for return.
Are your products authentic reproductions or modern alternatives?
We specialize in high-quality architectural reproductions designed to match historical periods, as well as genuine reclaimed materials. Product descriptions will specify if an item is a modern replica or an original antique.
Can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large trade orders, we can also arrange payment via bank transfer.